Customer Success Engineer
Mexico City Headquarters
Why join us
TRACTIAN is reimagining industrial systems so that every frontline maintenance worker can realize their full potential. We're building software and hardware in one place—disrupting long-standing institutions with products and experiences that better serve the ambitions of our clients.
Working at TRACTIAN allows you to push your limits, challenge the status quo and collaborate with some of the brightest minds in the industry. Our team members have the autonomy needed to accomplish challenging goals. We are a growth-stage startup and you will work directly with the founders, helping to define the vision, product and user experience.
Customer Success at TRACTIAN
The Customer team is the driving factor behind Lifetime value growth for Tractian. Every member of our team directly affects the results of our clients. We focus on solving our customers' needs and building even stronger relationships. We have a unified culture recognizing big wins daily and celebrating individual accomplishments weekly and monthly. We make sure that top performers are recognized and have built a competitive environment to keep the team motivated and productive.
What you'll do
As a Customer Success Executive, your goal is to make our customers happy and productive. To work collaboratively with sales, product, and engineering. To set a high standard for how we serve our customers and to always communicate with empathy and respect. We deeply value high-quality Customer Experience and view it as necessary to our long-term success.
Perform the Onboarding of our solutions to our customers
Assist the Sales Account Executive team in the formulation of ROI (Return on investment) projects
Collaborate with our Sales team to manage renewals and expansions
Update all information in our CRM and put all updates with our customers
Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
Study customer insights and help them understand what happened: every day you will be expected to access CS OPS and check all insights from the last 24h
3+ years of previous closing experience with Sales Applications, Factories or Engineering
Graduate of a 4-year Engineering university
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Deep knowledge of our products since you will be in contact with customers daily
Strong communication and negotiation skills
Diplomacy, tact, and poise under pressure when working through customer issues
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
SaaS or B2B experience
Experience with Hubspot, and/or other CRM
Having already worked inside industries
Competitive salary and stock options
Sports Incentive: $1180mxn/mo extra if you practice activities
30 days of paid annual leave
Optional fully funded English / Portuguese courses
MasterCard card with $1,000mxn/mo extra and health benefits within their website
Carnet Card: $2,800mxn/mo for groceries and food
Earn a trip anywhere in the world every 4 years
A bonus day off during the week of your birthday
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